Renaissance Workshop Company
The foremost manufacturer of early musical instruments worldwide

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Currencies & Payment Options

We try to offer several currencies and payment options that you can use to pay our products. Please take a while to select the best for you among the ones that we accept.

Do not send any money if we have not confirmed the availability of your order and the payment method.


Currencies

Whatever the payment method, you will be charged in your own currency and we will be paid in our own. The intermediate banks make the exchange and keep the difference.

In this website all our prices are published in a virtual currency called Real Worldwide Currency (= ƒ = RWC). This is not a legal tender and so, it's not subject to continuous fluctuations in the world money market.

Should you like knowing the prices in your own currency you will have to acquiesce in an approximation as none of the known payment methods allow to foretell the exact amount [1]. But the use of the virtual currency and its corresponding exchange rates, reduces the uncertainty of the total cost in your currency.

We display rates in different currencies to be used only as a good approximation to your real cost. We update them from time to time. Actual conversions are carried out by the customer's financial institution at their own conversion rates.

The latest published exchange rates valid on January 13th, 2014 are:

1 RWC  =   1.532   EUR   European flag   European Union Euros
1 RWC  =   2.204   USD   USA flag   United Stated Dollars
1 RWC =   1.345   GBP   UK flag   United Kingdom Pounds
1 RWC  =   227.1   JPY   Japanese flag   Japan Yen
1 RWC  =   2.395   CAD   Canadian flag   Canada Dollars
1 RWC  =   2.434   AUD   Australian flag   Australia Dollars
1 RWC  =   1.982   CHF   Swiss flag   Switzerland Francs
1 RWC  =   73.38   RUB   Russian flags   Russia Rubles
1 RWC  =   13.32   CNY   Chinesse flag   China Yuan Renminbi
1 RWC  =   23.86   ZAR   South African flag   South Africa Rand
1 RWC  =   28.86   MXN   Mexican flag   Mexico Pesos

[1] You can have a rough idea of the exchange rate consulting at any exchange office, newspaper or through internet. If you want to know why we cannot apply exactly those rates, please, consult this page: [Currency Exchange Rates].


Payment Options

We accept several payment methods. See below the pros and cons of each one and choose the best for you.

All transactions made through our website will be carried out in EUROS (= € = EUR) at the exchange rate on the date in which we accept your order. Payments made in cash in our premises can also be carried in Sterling pounds.

Since you put the order until we accept and confirm it later on, the Euro exchange rate can have changed favourably or adversely to you. We will apply automatically the new rate if it is favourable to you. If the new rate is unfavourable in less than a 5%, we will honour the previous rate. But if the new rate is unfavourable to you in more than a 5% we will contact you before accepting the order, so you can change your decision.

Should you need an estimate or pro-forma invoice with fixed price, please contact us


Pros and cons of the payment methods

It is very difficult to recommend one method of payment because it depends on many factors and which is best for one customer can be worse for other one.

Whichever method you choose, there will be cost of currency exchange and cost of remittance of the money. These costs are highly dependable on your bank, country, etc.

Bank transfer (Direct Deposit)

Sending the money directly to our bank account is, in most cases, the cheapest and quickest system (please check it because is highly dependable on the prices that your bank will charge you for this service). This can be done in two ways: directly in cash in the offices of our bank (usually without any expense) or transferring the funds from your bank.

We do not accept transfers with some due expenses. We need to be paid for the exact total amount of the order, so do not forget to explicitly tell your banker that you want to pay all the charges of the transaction.

We offer a 5.0% discount on the stated product prices if you pay sending the money directly to our bank account in euros and, being everything correct, we do not have to intervene in the process of collection. Obviously, we will confirm previously the amount and other details. This discount is only applicable to the product prices and cannot be accumulated with any other discount, offer or promotion. Shipping cost will be invoiced at the standard price according to the destination zone. For more information and conditions read also this page.

To avoid any problem, please, give to your bank all our details, particularly the BIC and IBAN (international format codes of our bank and account). Send us a copy of the confirmation or receipt of the transfer by fax or email.

Bank transfer Pounds Sterling (GBP = £) EUROS (€)
Country   Not available. Spain
Bank name Banco XXXXXXXX (please, ask)
Bank code (BIC/SWIFT) XXXX XXXX XXXX (please, ask)
Bank address XXXX XXXX XXXX (please, ask)
Account title Masterkit / RWC
Account Number (IBAN) ESXX XXXX XXXX XXXX XXXX XXXX (please, ask)

Money order

With this system you send the money to our premises instead to our bank and so, it is restricted to agent’s availability and hours of operation. Unfortunately, there is not any known agent of other companies nearby, and so only Western Union, MoneyGram and Postal giros can be accepted.

Postal giros are usually cheap but slow. They deliver the money directly in our premises.

Western Union, MoneyGram and other companies do not send to our premises but to their agents' offices. When you send the money they give you a code of the transaction. Then, you have to communicate this code to us and with it we can go to the agent's office to receive the money.

This system turns out to be quite embarrassing for us. But can be convenient for you as you don’t need a bank account or credit card, and depending on the origin and destination can be cheap. Remember to consult not only the cost of the transfer fees but also the currency exchange rate set by the company.

We do not accept transfers with some due expenses. We need to be paid for the exact total amount of the order, so do not forget to explicitly tell the company that you want to pay all the charges of the transaction.

We offer a 3.0% discount on the stated product prices if you pay sending the money in euros and, being everything correct, we do not have to intervene in the process of collection. Obviously, we will confirm previously the amount and other details. This discount is only applicable to the product prices and cannot be accumulated with any other discount, offer or promotion. Shipping cost will be invoiced at the standard price according to the destination zone. For more information and conditions read also this page.

Money order Pounds Sterling (GBP = £) EUROS (€)
Address

Not available

Masterkit / RWC
c/ Viella 8. 28040 Madrid. Spain
Phone & Fax (+34) 91 450 30 50

PayPal

PayPal is a safe, fast and secure way to pay online particularly when buying from an unknown particular or company. You do not need to register at PayPal to pay our products. We will send an email message with a link to a secure payment platform. Following that link, you can pay with your credit card, debit card or bank account. PayPal hides your bank, credit or debit card details so we won't know them.

Purchases paid through PayPal are protected so just in case there's a problem, you can get your money back (Terms and conditions apply).

If you already have a PayPal account with a registered bank account, credit card or debit, you simply choose which one to use each time you make a purchase in many shops in the internet. PayPal is also a very good system when you

PayPal Pounds Sterling (GBP = £) EUROS (€)
 

Not available.

You do not need to register in PayPal.
We will send an email message with a link to a secure payment platform.
Following that link, you can pay with your credit card, debit card or bank account.

Credit Card

Paying with credit card is quick and easy. They apply a good exchange rate if you pay in different currency and they do not usually apply any commission when paying in the same currency. Your bank or financial institution may apply conversion charges.

We offer a 3.5% discount on the stated product prices if you pay in euros with this method. Obviously, we will confirm previously the amount and other details. This discount is only applicable to the product prices and cannot be accumulated with any other discount, offer or promotion. Shipping cost will be invoiced at the standard price according to the destination zone. For more information and conditions read also this page.

Credit Card Pounds Sterling (GBP = £) EUROS (€)
 

Not available.

Please, use our secure 2-message system to give us your credit card details.

We accept most common credit cards but at present we cannot debit American Express (Amex) cards.

Debiting your Credit Card
We will debit money from your card only just before at the point your goods are dispatched but we cannot control and we are not responsible for when the currency conversion takes place. On the date of dispatch you will receive an e-mail message confirming the date, contents and method of your delivery. If you have ordered several items with different availabilities, unless you request them to be held and sent together we will debit your card as each of those items become available and are dispatched.

Is it sure to give the credit card details?
Every time when you use the credit or debit cards in a restaurant, petrol station or any shop, you are giving all the details to the seller (type of card, number, expiration date, card holder name, etc) and somebody could do a fraudulent use of it. This is the reason why you should not publish either send the details by email or through some web pages.

We have developed a completely secure 2-message system that you can use to pay our products with the card without having to enter your complete card number on the Internet. We need, of course, all the card details, but you do not have to send them in one, but in two complementary messages.

1 - When filling out the Order Form, enter just half of the credit card number and expiry date . Put some X's where the information is missing. For example:

Number: XX12-34XX-5X6X-7XX8
Exp date: XX / 06

Send your order by email, post or fax (see our addresses)

2 - Use preferably a different way to send another message but this time with the lacking card information (the previous X's): if the first one was sent by email, the second one can be sent by fax. Include again a copy of the order, which gives us a way to track your order . In our example:

Number: 12XX-XX34-X5X6-X78X
Exp date: 12 / XX
 

Card Security Code
The Card Security Code (CSC), is a security feature for credit card transactions, giving protection against credit card fraud, used to secure "card not present" transactions occurring over the Internet, by mail, or over the phone.

The CSC is a 3 or 4 digit value printed on the card, but not available on the magnetic stripe. Supplying this code in a transaction is intended to verify that the customer has the card in their physical possession and is not using a stolen credit card number.

For Visa, MasterCard and Discover Cards
Look at the signature box. You will find either the entire 16-digit credit card number or just the last 4 digits, followed by the 3-digit CSC.

For American Express Cards
The CSC is always located above the account number on the face of the card, sometimes on the left side and sometimes on the right. Note: Some American Express cards have a 4-digit number below the account number. This is not the CSC.

    

More security
For security reasons, the card editor can require you to send some more information (photocopies or scanned images), typically:
1- A scanned copy of both sides of the card
2- A signed copy of the order.
3- A photo Identification with the card members’ name and address that matches to the credit card and shipping address.

Why we can need those preventions?

Today more and more businesses are accepting credit cards. After all, they make it easier to do business. But, unfortunately, there is a downside to accepting credit cards. Most sellers are unaware that many credit card transactions are far from secure. It is this fact that has caused an explosion in credit card scams. It’s a popular misconception that if a business is given an authorization number it’s a guarantee that the card is good and they will be paid. The authorization number simply indicates that the card is in good standing at the time of the transaction. Today, there are thousands of valid credit card numbers in circulation that can be used but will never be honoured.

The latest and most prevalent scam starts when the victim receives an order on items they have for sale on the internet. A seemingly valid credit card is used for immediate payment and the seller ships the order quickly, as directed by the buyer. However, maybe a couple of weeks to a month later the charge is rejected by the card issuer with the excuse that the card holder did not authorize its use. The seller has no recourse. He he did not receive a signature and approved the order on the basis of a valid card.

There are a number of ways to protect a business from these scams while still accepting credit cards.

  • Whenever possible the physical card should be used and a signature should be received.
  • If the above is not possible Visa suggests using the “phone-in” button on your merchant terminal. This will prompt the merchant for some security questions including the customer’s billing address and CVV code. If this is returned as a “match” then the merchant is protected. If it is not returned as a match and the card is processed anyway there is a chance the merchant will be held liable if there is a chargeback.
  • Request that the buyer fax or email a scanned copy of the credit card along with a photo Identification with the card members’ name and address that matches to the credit card and shipping address.
  • Another option is to use a service such a PayPal which can alleviate some of the risk involved. It will cost extra but may be worth it.
  • Finally, there are additional software packages for use specifically on the internet that can help avoid fraudulent cards.

Cash

We offer a 4.0% discount on the stated product prices if you pay in euros with this method. Obviously, we will confirm previously the amount and other details. This discount is only applicable to the product prices and cannot be accumulated with any other discount, offer or promotion. Shipping cost, if applicable, will be invoiced at the standard price according to the destination zone. For more information and conditions read also this page.

Cash Pounds Sterling (GBP = £) EUROS (€)
  If you visit our showroom or workshop, you can pay in Sterling cash. If you visit our showroom or workshop, you can pay in cash.

Cash on delivery (COD)

This system has for you the advantage that you do not pay until you receive the product. But it also has two disadvantages: you have to pay in cash and it can be quite expensive for some destinations both regarding the currency exchange rate and the remittance of the money.

The extra costs of the COD system will be charged to you in addition to the total of the order. In most cases the extra cost will be of about 1%-5% of the price but you could save quite the same amount in the costs of transferring the money.

It is not possible to send COD to all destinations, nor for big amounts.

Cash on Delivery (COD) Pounds Sterling (GBP = £) EUROS (€)
 

Not available.

Consult if available for your amount and destination.

Cheque

This is probably the most expensive and sluggish method for foreign customers. That's why we only accept cheques in euros if drawn on a bank with an Spanish address.

Paying by cheque causes a delay because we don't begin to process your order until your payment has been processed and the funds have cleared.

Don't forget...

to submit the completed order form on our website.
to print out the completed order form, and attach it to the cheque.
to sign your cheque.
to check that the amount in numbers is the same as the amount in writing.
write your e-mail address clearly on the back of the cheque.
to post your cheque to our address in Spain (if drawn in euros).

Cheque Pounds Sterling (GBP = £) EUROS (€)
 

Not available.

If drawn on a bank with an Spanish address
and made payable to Masterkit / RWC

Other Internet platforms

With these systems (Verysign...), you pay with your credit card, but because of the encryption of the messages, the advantage for you is that we do not get your card details and it is very difficult that anybody could get them and do a fraudulent use of it.

This is a very good system when you buy something to a unknown particular or company, but you have to assume the charge of an additional intermediary, usually between 3% to 5% or even more.

Verysign, etc. Pounds Sterling (GBP = £) EUROS (€)
 

Not available.

Not available.

 

     

Copyright © 1999 Renaissance Workshop Company Ltd.
Last modification: 21 de marzo de 2014
Phone:(+34) 91 450 30 50
info[@]renwks[.]com